Help Centre
Gaming should remain enjoyable, which is why every account includes clear tools for managing time and spending. For outside help, GamTalk, the Responsible Gambling Council, ConnexOntario and Gambling Therapy provide free, confidential support.
Who can play and from where?
You must be 19+ and in a jurisdiction that allows online casino gaming under local law. Your location is confirmed before any deposit.
Can I play on my mobile phone?
Yes. Play in any mobile browser through our HTML5 site, or download the iOS app or the Android version from Google Play.
Is it possible to cap my deposits and playing time?
In your account, the responsible play section lets you set deposit, wager or stake limits and add time alerts. Reductions take effect at once, while increases wait 24 hours before they apply.
What ID checks apply, and at which stage?
A KYC identity check and verification of your location are completed prior to your initial deposit. Please have valid photo ID from a government authority on hand, along with a recent document showing your residential address.
How do I keep my account secure?
Secure your account with a strong password reserved for this site alone, and never reveal your sign-in details to anyone. When playing on a device others can use, log out as soon as your session ends. If you notice anything unusual, contact us by email straight away.
What are the withdrawal minimum and maximum?
The lowest cash-out is C$100 for Interac and eCheck. We state no withdrawal limits, so there is no maximum.
How does the welcome offer work, including wagering?
If you finish the first 24 hours after joining with net losses, we return them as bonus funds, up to C$400. The minimum deposit is C$10. The bonus has 1x wagering and expires 7 days after it is credited.
How do I open an account?
Tap Join, fill out the sign-up form and declare an age of 19 or over. After ID and location verification is done, fund your account with a minimum deposit of C$10.
Stay in control
- Limits on deposits, wagers and stakes.
- Time alerts and reality checks during play.
- Need time away from the tables? Pause your account for any length you set, from a single day up to a full six weeks.
- Self-exclusion or full account closure.
- Check your gambling habits with a brief self-assessment quiz.
- Deposits become available after your identity (KYC) and location have been verified.
- Reductions to a limit take effect at once. Increases take effect 24 hours later.