Privacy Notice
This Privacy Notice explains what personal information Campbellville Casino keeps about you, and how we use and safeguard it. It covers every visitor to our site and every account holder.
What information do you collect?
1.1 Account details: date of birth, phone number, full name, email address and residential address.
1.2 Verification records: the identity documents you provide and the outcome of the checks we run on your identity, age and location.
1.3 Payment details: which deposit and withdrawal options you choose, along with a record of your past transactions.
1.4 Play information: games played, stakes, wins and any limits or player protection tools you set.
1.5 Technical data: your connection's IP address, details of your browser and device, and geolocation data.
Emails you write to our support address.
How do I choose which marketing messages I get?
2.1 We send promotional emails solely when a player has agreed to receive them. To stop them at any time, click the unsubscribe link in any message, change your account settings, or email us.
2.2 No promotions go to any account under self-exclusion or in a cooling-off period.
Why do you use my information?
3.1 We use it to:
- open and run your account and provide our games, Campbellville Rewards and VIP Club;
- confirm who you are, your age and your location before any deposit;
- process deposits and withdrawals;
- meet Canadian anti-money laundering duties and prevent fraud;
- run player protection tools and spot signs of gambling harm;
- answer your support emails and improve our site.
How do you keep it secure?
4.1 Our safeguards include access controls restricting information to staff who require it, encrypted connections, and continuous monitoring of our systems.
4.2 Email us straight away if you believe another person has accessed your account.
What rights do I hold over my data?
5.1 You can ask us for:
- Access: you may obtain a copy of whatever personal information we hold about you.
- Correction: changes to details that are wrong or incomplete.
- Deletion: removal of your data, except for records that the law requires us to keep.
- Objection: an end to marketing or to certain other uses.
5.2 Please send requests from your account email. We confirm your identity before acting.
What if someone under 19 uses the site?
6.1 Access to this site is limited to people aged 19 and above. Where we learn that a player below that age has opened or is operating an account, the account is terminated and any personal details linked to it are wiped, apart from information the law obliges us to keep. Further detail is set out in our Underage Gambling Policy.
Who do you share it with?
7.1 We share information only with payment providers, identity verification and geolocation providers, and service providers such as hosting, email and game suppliers, each limited to what they need.
7.2 Where Canadian law requires it, we also share information with authorities. Your information is never sold.
How long do you keep it?
8.1 We hold your information throughout the time your account is open. Following closure, we keep it solely for whatever period Canadian anti-money laundering, tax and other laws require, then erase or anonymize it.
Is my information sent outside Canada?
9.1 Certain partners handle data outside Canada. Our contracts oblige them to give it protection equal to what Canadian law requires, although governments there could gain access under their own laws.
How do cookies fit in?
10.1 Our use of cookies and how to manage them is set out in our Cookie Notice.
Will this notice change?
11.1 We revise this notice when the legal rules we follow or our own practices shift, and the most recent version is kept on this page. Significant changes are announced by email.
What lawful basis lets you process my personal data?
12.1 Our legal bases are your consent, the need to operate the account you requested, our obligations under Canadian law, and our legitimate interest in keeping our site safe and fair.
Who can I reach with a privacy question?
13.1 Send any privacy query or request to [email protected].