Underage Gambling Policy
Campbellville Casino is restricted to adults aged 19+, and registration and play are closed to anyone younger. Below, we explain our age verification process, what we do if we discover a minor, and how families can prevent children from reaching gambling sites.
Who may play at Campbellville Casino?
1.1 Only people aged 19+ may register, deposit or play in our Lobby, Live Casino, Jackpots or Promotions.
1.2 Accounts are opened solely for players in places whose local law permits gambling. We meet Canadian requirements when checking age and identity and when carrying out anti-money laundering controls.
1.3 We direct our advertising at adults only and stay away from any content meant to attract children.
How will you check my age?
2.1 To register, you supply a birth date, a home address and your full name, and we verify these details against independent data sources.
2.2 Identity and geolocation checks must be finished before we accept any deposit. Until these checks are passed, nobody can fund an account or place a bet.
2.3 Where electronic checks cannot confirm age, we request a current passport or driver's licence showing your photograph. Details are set out in our Anti-Money Laundering Policy.
2.4 We may check age again later, for instance if account details are updated or if account activity indicates that someone else is using it.
What happens if we find a minor using an account?
3.1 The account is suspended immediately and then closed.
3.2 All winnings are cancelled. Deposits are refunded via the funding method wherever the law allows it.
3.3 If you let a minor play through your account, we will also close it, and we may refuse any future registration by that individual.
3.4 Suspected underage play can be reported to us by email. We treat every report confidentially.
How can adults prevent children from using their devices?
4.1 Households often use the same laptop or phone across the family. We recommend these steps:
- Never let your browser save your Campbellville Casino password
- Log out after every session and lock the device when you step away
- Give every family member their own device login
- Keep your account details, payment cards and digital wallets private
- Turn off any login shortcuts or saved payment details on shared devices
4.2 The account holder carries responsibility for all activity on the account. Our Terms of Service set out the full details.
What parental controls and filters can keep my children off gambling sites?
5.1 Built-in parental controls come standard on most computers, tablets, phones and games consoles. They let you block gambling websites, restrict which apps get downloaded and make purchases subject to approval.
5.2 Content filters built into many routers and offered by internet providers can block gambling categories on all devices using your network.
5.3 Dedicated filtering software can add age-appropriate browsing, time limits and activity reports for children's devices.
5.4 We also recommend discussing gambling openly with young people, covering how chance works and why age limits are in place. GamTalk, the Responsible Gambling Council, ConnexOntario and Gambling Therapy all provide guidance for families.
How do I contact us about underage gambling?
6.1 Contact [email protected] if you believe an account is being used by a minor or have questions about our age checks. Where known, please include the account's email address or username.
6.2 Our Player Protection page and Privacy Notice give further information.